About Dry Star Restoration
Dry Star Restoration offers 24-hour water damage restoration services in Phoenix, Mesa, and Tucson, providing same-day service and aiming to reach customers within 90 minutes or less. The company is BBB A+ rated, known for its professional technicians who are efficient and dedicated to customer satisfaction. Customers praise their expertise and thoroughness. Dry Star Restoration stands by its warranty and ensures homes are left clean and neat after service. The team is fantastic to work with, courteous and professional, and the work is completed promptly, at a very high level of quality and in the specified time frame and quoted estimate. They were easy to work with and made the process smooth and seamless. When a situation arose with water leakage sounds, they were methodical and tactical, cutting only the required amount of drywall in the right place to investigate. They had a team of professionals who very carefully did the job with no debris on the floor or on the walls. They were nice enough to not charge for a false alarm. Drystar literally saved the day when a flood happened, with a team member there within an hour to start the dry out. They kept the owner informed and answered every question, handling multiple parties involved with class. Even when an issue arose, they took responsibility immediately and worked over a weekend to fix it.
Our technicians for the remediation of our flood damage, did an excellent job. Arrived on time, polite, hardworking, stayed on task at all times, answered any questions we had and very helpful.
After the initial water mitigation work was done by Anthony and crew when a pipe burst in our attic space, my wife and I had some concerns about a couple of other areas we noticed that may have been affected. I called Anthony, who told me he would be out the next day to survey the areas we were concerned about. He called ahead of time to let me know that he had to reschedule and again called ahead on the next day he was scheduled to come out. He let me know that Neal and Edvin would be coming out to survey the area since he couldn’t make it. I was grateful for the prompt communication and the time Neal and Edvin took to inspect the areas we were concerned about....read full review
Had a water heater leak during the night, that wasn't discovered until morning after walls and floor were starting to get wet in rooms adjacent to water heater closet. Tyler was quick to get here within 20 minutes of call. Tyler and his other team members Neal and Edvin got dehumidifiers placed in the rooms with fans and lines delivering dry air into wall cavities and below floor. Removed the old water heater, and prepared the closet for the new water heater plumber plans to install later today.
Will need to have the air moving equipment running for next few days, but that beats tearing out and replacing walls and floors had we not discovered the problem so soon.
Courteous...read full review