Last year they came out and got the flame sensor working fine throughout the season, however, I'm having the exact same problem again this year. I've tried calling them every single day for the past 2 weeks and never get through. I'm put on hold indefinitely, until the call just ends on its own after 15-20 mins.
June 2024
If I could leave zero stars I would. Horrible customer service. When you finally give them the same respect they have given you they block you. They came out to my house 5 times for the same problem. When we called them out a 6th time for the air still not working great, their tech Christopher Blanchet accused me of having a different company come out and mess with the system, he was sarcastic and when I said "it's barely 110" he said actually it is 112. I finally called them out on their mistreatment and instead of verbally telling me please no longer contact us, they blocked my number. They told my home warranty that I was harassing them. But gave me... read full review
May 2024
Zero stars!!! The service from the Kingman office is terrible. The problem with our AC started April 24 and as of today, May 29, we are still trying to get the AC working, and it's a new one ACPros installed! First, they rarely answer their 928 phone number. They only have one place they advertise an 877 number, which is the one that I was able to get someone to answer. They left us without AC in the beginning of a hot summer in the AZ desert. They tell you they are working on your project, just to find out 4 days later that they aren't doing anything because unbeknownst to us we were supposed to be calling the home warranty for a part that we knew nothing about.... read full review
Last year they came out and got the flame sensor working fine throughout the season, however, I'm having the exact same problem again this year. I've tried calling them every single day for the past 2 weeks and never get through. I'm put on hold indefinitely, until the call just ends on its own after 15-20 mins.
If I could leave zero stars I would. Horrible customer service. When you finally give them the same respect they have given you they block you. They came out to my house 5 times for the same problem. When we called them out a 6th time for the air still not working great, their tech Christopher Blanchet accused me of having a different company come out and mess with the system, he was sarcastic and when I said "it's barely 110" he said actually it is 112. I finally called them out on their mistreatment and instead of verbally telling me please no longer contact us, they blocked my number. They told my home warranty that I was harassing them. But gave me... read full review
Zero stars!!! The service from the Kingman office is terrible. The problem with our AC started April 24 and as of today, May 29, we are still trying to get the AC working, and it's a new one ACPros installed! First, they rarely answer their 928 phone number. They only have one place they advertise an 877 number, which is the one that I was able to get someone to answer. They left us without AC in the beginning of a hot summer in the AZ desert. They tell you they are working on your project, just to find out 4 days later that they aren't doing anything because unbeknownst to us we were supposed to be calling the home warranty for a part that we knew nothing about.... read full review