Sally’s beauty has the dumbest return policy. I attempted to return an item using an online receipt, but the staff member informed me that it couldn't be processed and that I needed a physical receipt. This defeats the purpose of offering online receipts if they can't be used for returns. Additionally, I had used a $5 coupon for another purchase, but I was told I wouldn't receive a new $5 coupon upon returning the item—only the price I paid after applying the coupon.
April 2024
Walked in never was greeted, so there was only 3 people in the store. So I walked around waiting to see if I was going to be acknowledged and I was even after the others left. I started leaving and asked hello were you ever going to help me and she said sarcastically I was right now. I asked her name and her name is Cynthia and indicated I have been in the store just looking for some concealer and some lashes however everyone else you greeted but you did not greet me and she just shrudged her shoulders. I know I will not be visiting this Sally's again and will infirm others of my treatment. I have a license as a cosmetologist within the State of Arizona,... read full review
April 2024
Stay away from this location. They’re rude, on their phones and unhelpful with customers. They’re also clueless. My wife was explaining things to them that they didn’t know. Unbelievable.
Sally’s beauty has the dumbest return policy. I attempted to return an item using an online receipt, but the staff member informed me that it couldn't be processed and that I needed a physical receipt. This defeats the purpose of offering online receipts if they can't be used for returns. Additionally, I had used a $5 coupon for another purchase, but I was told I wouldn't receive a new $5 coupon upon returning the item—only the price I paid after applying the coupon.
Walked in never was greeted, so there was only 3 people in the store. So I walked around waiting to see if I was going to be acknowledged and I was even after the others left. I started leaving and asked hello were you ever going to help me and she said sarcastically I was right now. I asked her name and her name is Cynthia and indicated I have been in the store just looking for some concealer and some lashes however everyone else you greeted but you did not greet me and she just shrudged her shoulders. I know I will not be visiting this Sally's again and will infirm others of my treatment.
I have a license as a cosmetologist within the State of Arizona,... read full review
Stay away from this location. They’re rude, on their phones and unhelpful with customers. They’re also clueless. My wife was explaining things to them that they didn’t know. Unbelievable.