Northern Arizona University Campus Health Services

Feb 2024

The provider just cancelled the appointment I have waited two weeks, and only informed me on the appointment date. Now I have to reschedule and the earliest available one would be in another two wks.... How is this okay?!!! if us patient don't make it to the appointment we will have to pay a fine, but provider can just cancel whenever they want? I understand if the provider having emergency or something like that, but then shouldn't the clinic do something for those patients who been impacted by the sudden changes?

May 2023

The staff here is horrible at sending referrals to insurance which is necessary to see anyone outside of the clinic as a graduate student. They constantly say that it’s been done but then the cost falls on the patient because insurance says they never got a copy of the referral. This has happened to me multiple times preventing me from getting the care I need. The staff needs to do a better job of keeping track of and sending referrals when asked as it becomes a dangerous and unnecessary stress on the patient.

Apr 2023

Just wanted to share the oddest experience I just had with nurse practitioner Susan Bigley to warn others from seeing her. I made an appointment to order some blood work with her and she immediately was trying to dissuade me from doing it with misinformation and in an intimidating manor. She said that I should only have to do it every 5 years (which is not true, blood work is advised every year during your annual check up). She also had a very know it all attitude and it was intimidating. It got very awkward when she told me that the “blood work costs everyone money” to perform and was trying to convince me to not do one because “everyone has to pay for it”? It...read full review