Everything was delivered right to where I wanted. Condition of the seat cushions were so pristine we ended up not using them! The chairs were beautiful all by themselves!! Highly recommend!!! I had so many questions and changed and they responded immediately!!! Patient and Accommodating to say the least!!! For what it’s worth look at my other reviews. I only write a review if it deserves 5 stars and they do!
December 2024
We had a large backyard wedding a couple of weeks ago. The rental process was seamless but the actual delivery was not. When I called to inquire where the truck was I felt heard and it was clear that Kylie was all over it. When the truck arrived there were further problems, however, the owner of RR was there and went above and beyond to remedy the situation. We certainly understand that mistakes can happen and willing to give some grace for that, especially because anyone I interacted with was so responsive and respectful. All turned out well and the pick up was exactly as they promised. We will use this company again and will recommend them as well.
October 2024
I want to say that, although I didn’t use their services as I was offered free rentals through a family friend, I was absolutely blown away by their customer service. They responded to me almost instantly every single time, answered every question I had, and gave me an incredible quote that nobody could beat. Plus as my plans changed they adjusted the quotes to fit my needs with no hesitation. My event was quite unusual and required some working around, and they were willing to work with me on absolutely everything. It’s rare I leave a review without even using the company, but the level of customer service and support they gave me was unmatched. And as someone who... read full review
Everything was delivered right to where I wanted. Condition of the seat cushions were so pristine we ended up not using them! The chairs were beautiful all by themselves!! Highly recommend!!! I had so many questions and changed and they responded immediately!!! Patient and Accommodating to say the least!!! For what it’s worth look at my other reviews. I only write a review if it deserves 5 stars and they do!
We had a large backyard wedding a couple of weeks ago. The rental process was seamless but the actual delivery was not. When I called to inquire where the truck was I felt heard and it was clear that Kylie was all over it. When the truck arrived there were further problems, however, the owner of RR was there and went above and beyond to remedy the situation. We certainly understand that mistakes can happen and willing to give some grace for that, especially because anyone I interacted with was so responsive and respectful. All turned out well and the pick up was exactly as they promised. We will use this company again and will recommend them as well.
I want to say that, although I didn’t use their services as I was offered free rentals through a family friend, I was absolutely blown away by their customer service. They responded to me almost instantly every single time, answered every question I had, and gave me an incredible quote that nobody could beat. Plus as my plans changed they adjusted the quotes to fit my needs with no hesitation. My event was quite unusual and required some working around, and they were willing to work with me on absolutely everything. It’s rare I leave a review without even using the company, but the level of customer service and support they gave me was unmatched. And as someone who... read full review