Desert Bloom Mobile Veterinary Service

Mar 2023

I've always received excellent care for my pets and help in urgent time of need. They helped me during the passing of my two dearest kitties, and I am so grateful for all they did. I've used many vets in the area and I highly recommend Desert Bloom.

Mar 2021

We were very happy with our first visit with the vet. We had five of our pets checked and vaccinated at once at home. It was very convenient and she and her assistant were great with our animals. We then needed a follow up visit to finish the vaccinations on our two dogs. In the mean time, one of our dogs was limping. We called and set up an appointment to finish the vaccinations and have the dog examined in two weeks, understanding that she might need an x-ray. I put the appointment in the calendar to be sure I was home for the appointment. If I was able to get the dog into another vet earlier, I was going to call and let them know that we only needed one dog seen...read full review

Jan 2021

We were very happy with our first visit with the vet. We had five of our pets checked and vaccinated at once at home. It was very convenient and she and her assistant were great with our animals. We then needed a follow up visit to finish the vaccinations on our two dogs. In the mean time, one of our dogs was limping. We called and set up an appointment to finish the vaccinations and have the dog examined in two weeks, understanding that she might need an x-ray. I put the appointment in the calendar to be sure I was home for the appointment. If I was able to get the dog into another vet earlier, I was going to call and let them know that we only needed one dog seen in that visit. I tried to get an appointment with another vet, but they were very busy over the holidays. The time of the visit Friday passed with no show, no call. We called to find out what happened. Saturday, we received a call back from the assistant. She insisted that we did not have an appointment, that we were supposed to call them if we hadn't gotten an appointment and that the dog with the injury couldn't be vaccinated because she was injured, which was never discussed during our original call. We asked for an appointment as soon as possible to finish the vaccinations and get a referral to an orthopedic vet, so that we would have the best continuity of care for our dog, rather than having to see three vets. We had to insist that the assistant call the vet to schedule. The assistant called the vet and it was OK to give both dogs the vaccinations and be seen, but the next appointment she was willing to make was another two weeks out. At this point, my dog had been in pain for over a month waiting for an appointment and I needed to take the dog in to another vet if they couldn't see her as soon as possible. It was their miss that they didn't keep the appointment. We asked that the vet call us directly, rather than playing phone tag through the assistant and because we wanted to talk to a manager due to ongoing miscommunication and the assistant just trying to justify their side. Instead of getting a call from the vet, who is the owner of the business and our only path of escalation, we got a call back from the assistant with a transcribed response that once again misrepresented what had happened. We used this service because of the convenience of getting our pets taken care of at home and expected better customer service. We won't be using this service again because management refused to address an issue directly with us.