Chandler Accounting Services - Accountants and Tax Services

May 2022

I have had the pleasure of using USA Income Tax Service for several years. I was referred by a friend and have always had a great experience. Taxes are always very stressful for me and Richard is calm, quick and efficient and a pleasure to work with. He always makes suggestions for the next year and remembers me and my life situations each year. His prices are fair and I am happy and confident to recommend Richard and Janet for all your tax needs.

Apr 2018

I have updated my review because Roy ended up finishing my tax return on time and with better results than I was expecting. I deducted a star for less-than-stellar communication, but am happy with the end result and the price of $250 seems fair. Next year I will begin the process a few months earlier than I did this year. I ended up making arrangements for another firm to file my return a few days before the deadline, because I wasn't able to get in touch with Roy to get confirmation that he would be able to file the return in time. I cancelled with the other firm a day later, when Roy let me know that my return was in fact already complete. Original Review: I had an initial consultation with Roy on March 30th. He was about 15 minutes late to our appointment. He rents a small office in a shared office space. During the meeting he told me he needed me to email him our tax forms, which I did the following day. He said at the end of our initial consultation that after he received my forms via email, he would reply back with some paperwork that he would need filled out. After that I never heard from him again, despite multiple follow up emails and phone calls to both his office phone and cell phone. I even left a voicemail, which was never returned. Roy seemed knowledgeable about taxes during our brief meeting, but he has now left me in a precarious situation because I was relying on him and he unresponsive, and we are only a couple days away from the tax filing deadline. Absolutely terrible communicator. I wish he wouldn't have accepted the initial consultation since he clearly doesn't have time to service his customers.