Safelite

Safelite, a renowned auto glass repair and replacement service, has received mixed reviews from its customers. While some customers have had a pleasant experience with the company's efficient scheduling, friendly staff, and comfortable waiting area, others have faced issues with the quality of the service provided. Customers have praised the professionalism and politeness of the technicians, noting their good rapport with each other and the compassionate manner in which they handle customer concerns, especially when rescheduling due to inclement weather. The office environment is described as cozy, with amenities like free Wi-Fi, water, and coffee, allowing customers to be productive or simply relax during the service. However, some customers have reported dissatisfaction with the lack of "rain defense" application on the new windshield, which resulted in the glass not beading water as expected. In such cases, the company has offered refunds for the additional service, though the process has been described as slow and requiring multiple follow-ups. Overall, Safelite appears to provide a generally positive experience, with a focus on customer service and satisfaction, but there are instances where the quality of the work or the follow-up process could be improved.