“I am so pleased with the work and follow-up that both Marvin Jr and Marvin Sr have done on the insulated sunroom we added to our home that I am compelled to write a review (something I rarely do).Marvin Jr came in and evaluated the area we wanted to add the sunroom, answered all our questions, gave us a fair estimate, and completed the job as promised. It looks great and has added so much more heated and cooled living space to our home! We love it!However, we ran into an issue not long after he installed it (about 2 years ago); a small but persistent leak started where the sunroom roof met our home's existing roof. He promised when he initially consulted us on getting this built that the sunroom would not leak and when I informed him of what was going on, he made sure to live up to that promise!Over the next year and a half, he or someone on his team would come over and try to figure out where the leak was coming from to no avail, but they kept trying to figure out how to fix it (new flashing, new shingles, etc). After getting some advice from a roofer friend of mine and sharing that with him, Marvin came over and put ice shield over the seam and it hasn't leaked since! Using this kind of material was not something in our original agreement and Marvin could have said this was our home's roof problem, not his work, but he went the extra mile and made sure to fix it.I don't know too many contractors at all that would stick with you on problematic issues like this, but Cox Construction did. I know he was probably frustrated with it and I'm sure they spent more on labor and material trying to fix the issue than they made on the initial install! But they kept giving great customer service until it was fixed, so I wanted to make sure and give them a great review.And something else they did recently, the digital panel on the GE heat and air unit they installed in the sunroom went out and Marvin Sr contacted and arranged for GE to come out and fix it under warranty, no charge at all! This is not something he had to do (he could have directed me to contact GE myself and figured out how to get them to come out), but he volunteered to get it taken care of.Fantastic people to work with!!“
“How about answering your phone.. Great place to unload the people there were real nice. And I was in and out in no time. My only beef was trying to get a hold of them for 2 days on the telly but once I arrived I found out they were having issues with their phones..“
“We love our new Pella Windows! We want to thank Justin & his crew. Anthony and Seth took the time to insure all the windows opened easily & that we understood how the double hung ones operated.“