River City Flooring | Hardwood, Carpet, Tile Sales and Installation

Jan 2023

Love the new management! Thanks, Keith!I was very pleased with the customer service and quality product from River City Flooring. When I needed new flooring, I contacted several places by phone to compare pricing. I was usually met with resistance to quote any pricing without an initial appointment to select flooring in store and measure my home. River City Flooring was different. They were able to give me a labor quote over the phone and scheduled a convenient time to offer me a free home measurement. The salesperson was genuine and really listened to what I wanted and could afford. I never felt pressured to buy (however I was tempted to redo my bathroom after visiting...read full review

Jan 2023

We were "in a fix" with our attempts to replace 3 tiles in our bathroom. We checked with Lowes, Home Depot, and local tile stores where we live in Montgomery, AL with no luck. We visited relatives in Pocahontas and heard about River City Flooring in Jonesboro. Am I glad we did. Wow! Incredible service! Talk about personal, sincere customer care! Brian is incredible. His attentive, kind consideration and assistance were so refreshing. He located 3 types of tiles that were just the color and style we needed. He literally rescued us from having to do something more extensive. The next time we need to do a tile or flooring project, we most definitely will be going to River...read full review

Jul 2021

I have to change the review on River City Flooring. The general manager called me after reading my reviews. We talked and he made the necessary adjustments to make me a happy customer. The work that they did was really good, but there were a few issues that needed to be worked out. He called me personally and was very pleasant and made me feel that I was an important customer. One thing he did was listen to me and made me feel that he understood my point. Communicating with the customer equals good customer service. In this case, he reached out and made me feel like I was important. If you need some flooring done, River City Flooring is the company you should call.