Called HK Electric to diagnose and correct a "locked rotor shutdown" on a Kohler RESA 20 home generator, which basically shuts down the generator and makes the system useless. After reading up on the problem, looked like it could be a # of issues and could be difficult to troubleshoot and repair unless the tech was properly trained and proficient. Technician Brent Mason wasted no time in properly diagnosing my problem, quickly discerning that the problem was either a faulty sensor sending unit or worse case, the control board was defective. Unfortunately, the control panel was the culprit. Good news was that Brent had a new unit on his well equipped service... read full review
April 2021
Serviceman was polite and knowledgeable about the generator and wiring. Thanks
January 2021
Very cost effective piece of equipment: Kohler home standby generator. Very cordial sales people and very friendly and efficient technicians! I highly recommend this company!
Called HK Electric to diagnose and correct a "locked rotor shutdown" on a Kohler RESA 20 home generator, which basically shuts down the generator and makes the system useless. After reading up on the problem, looked like it could be a # of issues and could be difficult to troubleshoot and repair unless the tech was properly trained and proficient. Technician Brent Mason wasted no time in properly diagnosing my problem, quickly discerning that the problem was either a faulty sensor sending unit or worse case, the control board was defective. Unfortunately, the control panel was the culprit. Good news was that Brent had a new unit on his well equipped service... read full review
Serviceman was polite and knowledgeable about the generator and wiring. Thanks
Very cost effective piece of equipment: Kohler home standby generator. Very cordial sales people and very friendly and efficient technicians! I highly recommend this company!