We had a minor repair but we were able to get on their schedule quickly and it wasn't too expensive. Just wish they didn't charge for travel time from Heber Springs @ a hourly rate of $115. I called 2 other businesses & got no callback.
Feb 2022
Our water heater went out and I reported it to our home warranty company. They took 2 days to find us a plumber who said he'd be right out, but never called and never showed up. The home warranty company offered me the option of finding my own plumber, but I'd have to pay their fee and wait for reimbursement from the warranty company. Most plumbers in the area will not do home warranty work because the warranty companies are notorious about paying. My son had recently used Graham plumbing and recommended them to me. They sent someone right away to diagnose the problem, and as I feared, I needed to replace the water heater, as it was leaking. They were there the next day and installed a new water heater. They would have had it installed the same day, but our home warranty company was giving me the run around. Their dispatcher/receptionist was extremely friendly, responsive and helpful. From beginning to end, they were fantastic, and I can take a hot shower again!
Jan 2022
I've used Graham Plumbing for the past 6-7 years, they have always been very accommodating, professional and timely. On several occasions I've not been in town and I tell them how to get in and they get the job done.
We had a minor repair but we were able to get on their schedule quickly and it wasn't too expensive. Just wish they didn't charge for travel time from Heber Springs @ a hourly rate of $115. I called 2 other businesses & got no callback.
Our water heater went out and I reported it to our home warranty company. They took 2 days to find us a plumber who said he'd be right out, but never called and never showed up. The home warranty company offered me the option of finding my own plumber, but I'd have to pay their fee and wait for reimbursement from the warranty company. Most plumbers in the area will not do home warranty work because the warranty companies are notorious about paying. My son had recently used Graham plumbing and recommended them to me. They sent someone right away to diagnose the problem, and as I feared, I needed to replace the water heater, as it was leaking. They were there the next day and installed a new water heater. They would have had it installed the same day, but our home warranty company was giving me the run around. Their dispatcher/receptionist was extremely friendly, responsive and helpful. From beginning to end, they were fantastic, and I can take a hot shower again!
I've used Graham Plumbing for the past 6-7 years, they have always been very accommodating, professional and timely. On several occasions I've not been in town and I tell them how to get in and they get the job done.