Small job, broken hinge on my utility trailer. Called and they said bring it by. Took 10 minutes to repair. I went inside to pay and the boss said "No charge, not a big deal". Well it IS a Big Deal. That kind of customer service is what this world needs more. I asked if I could tip his welders. I persuaded the two young men working in the shop to take my gratuity against their waving me off as a "no big deal sir" initial response. I do have more work for them and as soon as I can get an opportunity I am taking the work to them. Be aware of whom you provide excellent service, they might put you to work.
Small job, broken hinge on my utility trailer. Called and they said bring it by. Took 10 minutes to repair. I went inside to pay and the boss said "No charge, not a big deal". Well it IS a Big Deal. That kind of customer service is what this world needs more. I asked if I could tip his welders. I persuaded the two young men working in the shop to take my gratuity against their waving me off as a "no big deal sir" initial response. I do have more work for them and as soon as I can get an opportunity I am taking the work to them. Be aware of whom you provide excellent service, they might put you to work.