Loar's Floor Covering

This company does excellent work when they are present. If/when they are contacted about completing projects they’ve already started, they fail to respond to customers within a reasonable amount of time. I’ve even had to go out of my way to call the company from a different number just to get an answer. I experienced Mr. Jerry accidentally breaking an object in my home that had nothing to do with the flooring project. He verbally agreed to replace it but would never follow up. I reached out every other week and felt like I was given constant excuses. After being patient for 3months, I was frustrated and finally let him know I would replace it myself. I stand firmly on “If you break it, you buy it”.

This company does excellent work when they are present. If/when they are contacted about completing projects they’ve already started, they fail to respond to customers within a reasonable amount of time. I’ve even had to go out of my way to call the company from a different number just to get an answer. I experienced Mr. Jerry accidentally breaking an object in my home that had nothing to do with the flooring project. He verbally agreed to replace it but would never follow up. I reached out every other week and felt like I was given constant excuses. After being patient for 3months, I was frustrated and finally let him know I would replace it myself. I stand firmly on “If you break it, you buy it”.

Nov 2019

Excellent work very professional