About USA Roofing & Gutters, LLC
USA Roofing & Gutters, LLC is a local roofing company based in Trussville, Alabama, with 20 years of experience in roof replacement, roof repair, gutter installation, and gutter guards. This fully licensed, bonded, and insured company is dedicated to providing high-quality work and excellent customer service. They are a BBB A+ accredited business and a Platinum Preferred Contractor with Owens Corning, offering extended manufacturer warranties. USA Roofing & Gutters provides free estimates for roof and gutter services. Customers have praised their responsiveness and professionalism. One customer noted that USA Roofing worked closely with the insurance adjuster during hail damage repairs, providing a seamless experience from start to finish. They highlighted the professionalism of the office staff, roofing supervisor, and crew. Another customer shared positive experiences, mentioning that USA Roofing performed excellent work on two homes, ensuring thorough cleanup and care for property, including protecting shrubbery and picking up nails. However, there have been complaints about unprofessionalism, citing delays and a lack of communication. Overall, USA Roofing & Gutters has a reputation for quality service, but experiences may vary.
We had hail damage on our roof. From past experiences it’s a good idea to have a roofing contractor come out with the insurance adjuster. I had called several roofing companies and USA roofing was the only one willing to meet with the adjuster. USA Roofing worked with the insurance adjuster and ourselves from start to finish. From the office staff, roofing supervisor, and roofing crew, it was an excellent experience with absolute professionalism. I would definitely recommend USA roofing to anyone looking for a new roof. USA Roofing deserves a 5 star rating. Thank you again!!!
They have given me the run around for 6 months. Every week for 4 weeks I would get a text that they were going to come out and never showed up. Never even called or text to cancel! They made promise after promise. They are VERY UNPROFESSIONAL!!!! I have reported them to the BBB and even still... zero response!