The best car wash experience ever!!! Jen to the rescue I can say!! When I tell you she helped me from start to finish! Most car wash places just send you through the car wash station, and that's the last interaction you have. Not with Jen!! She let her presents be known all over. And that's customer service!! Jen, if I could give you a 10-star Google review, I would!!!
September 2024
The facility was clean and my car came out looking great! (As it always does?) Normally, I utilize the Daphne location, however, on this occasion, the Spanish Fort facility was more convenient. I moved my vehicle after going thru the wash as the vacuum I pulled up to was not offering much suction (?). The manager on duty, Reese, had noticed this and asked me about why I had moved...anyhow...as a manager myself, I appreciate that he followed-up on what he saw in order to inquire, and perhaps address as necessary. Rich's is very lucky to have an employee that took ownership of their business and apparently treats it as his own. Kudos to you Reese!... read full review
August 2024
While vacuuming out the car I sucked up a sock that is very dear to my special needs sister. After explaining everything to the manager Reese, he stopped all suction, personally dug for the suck and saved the day. Shoutout to Reese and his outstanding customer service! He’s greatly appreciated!
The best car wash experience ever!!! Jen to the rescue I can say!! When I tell you she helped me from start to finish! Most car wash places just send you through the car wash station, and that's the last interaction you have. Not with Jen!! She let her presents be known all over. And that's customer service!! Jen, if I could give you a 10-star Google review, I would!!!
The facility was clean and my car came out looking great! (As it always does?)
Normally, I utilize the Daphne location, however, on this occasion, the Spanish Fort facility was more convenient. I moved my vehicle after going thru the wash as the vacuum I pulled up to was not offering much suction (?).
The manager on duty, Reese, had noticed this and asked me about why I had moved...anyhow...as a manager myself, I appreciate that he followed-up on what he saw in order to inquire, and perhaps address as necessary. Rich's is very lucky to have an employee that took ownership of their business and apparently treats it as his own. Kudos to you Reese!... read full review
While vacuuming out the car I sucked up a sock that is very dear to my special needs sister.
After explaining everything to the manager Reese, he stopped all suction, personally dug for the suck and saved the day.
Shoutout to Reese and his outstanding customer service! He’s greatly appreciated!