Reviews for Empire Today - Empire Flooring®
Write a reviewFrom Empire Today - Empire Flooring®
Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Ratings
Google: 3.5/5
BBB: A+
Empire Today - Empire Flooring®
508 Cahaba Valley Cir Bldg 500, Pelham
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I had my floor installed in another state. I had an issue with something that installation team did. I notified Empire and somehow it came to the Birmingham location. KIM in customer service was absolutely amazing. She worked to get the issue resolved and kept be abreast of the progress. Hats off to KIM for amazing customer service. Also.....I am very satisfied with the flooring I got from Empire. It looks amazing. Thank you....and thank you KIM!!
We had a great existence with the salesperson, the installers were greater, but the problem we had is that the floors and the corner rounds were different color and they have not replaced them and keep making excuses why it can’t be corrected. Our floors are grey and corner rounds are oak. When we mentioned to them, they told us we have to get them painted. This was not discussed before the installation and for the Sunny if money we paid for them, this is unfair.Service: Floor repairs & maintenance
I was pleased with the work that they did, I had my whole house done with hardwood floors. They didn’t finish the stairs. I paid them the rest of the money, and they didn’t come back to finish them. I kept calling to see when will someone come back to finish. It’s been over a month since they did my floors and my stairs are still not finished. I keep getting the runaround. Someone came by, but he said he have to order something else. This is taking to long specially that I paid all my money for the service.Service: Flooring