Family Health Downtown Mobile

Jul 2022

I have never been down to the health department before, and I'm not going to lie, I didn't have high expectations. I just had to go get a birth certificate. But let me tell you..I believe her name was Chasity, she was WONDERFUL! So sweet, helpful and had zero problem answering any of my questions and she tried to help me the best she could (with another issue). Everyone I came in contact with during the 20 minutes I was there (was very fast and didn't expect that, either) said good afternoon and told me to have a good day (everyone from the custodians to that sweet lady) Not to mention, it was SO CLEAN.

May 2019

The only reason I gave this place two stars is because some of their employees try and are professional and friendly. The rest? Rude, dismissive, arrogant and just an overall feeling that you're just one more person they're dealing with right then and could care less about what's going on with you or even give competent treatment. The ONLY exception are the guards who are upfront as you walk in, some of the staff who check you in for appointments and the vision center and it's employees on the second floor. One of their doctors, Dr. Evens is arrogant and rude to the point of being abusive. Another, Dr. Osment needs to retire and doesn't listen or care. Read the review for the urgent care center because that was my exact experience when I had to use the urgent care center because the nurse practitioner decided she didn't want to show up for work the day of my appointment with her. The woman who talked to me about it tried to lie and say they called to tell me she wasn't coming in. Then I opened my phone and showed her right then and there that no one called me from this place when she claimed. Cold busted lying through her teeth. The doctor that saw me, just like the other review said, thinks he knows what's going on with you better than you do. He actually told me that I didn't need blood work to confirm what kind of arthritis I have, that I can just be treated for it without knowing if it's osteo or Rheumatiod. Um, wrong! Go back to medical school please! There are specific protocols for treatment for the different kinds of arthritis. If you need glasses or a eye exam, you'll be fine. Medical services and especially if you're sick or trying to find out what's going on with your health, GO ANYWHERE ELSE! Seriously, even resorting to the ER would be better. I'm going back to Victory Health Clinic where the doctors and nurses are professional, competent and caring. This place and the vast majority of it's employees are a joke.

Jun 2016

Caring and efficient professionals! I had to go to the TB clinic to get cleared for a new job and every staff person I came into contact with was wonderful. After the clearing process, I went to xray in the main building (also nice and efficient) and was struck by how spotless the facility was. It is an older building but you can tell there is a lot of pride taken in the upkeep. Best for last - I accidentally left a folder behind with some of my credentialing in it. The Housekeeping staff, HR and TB clinic worked to get that folder back to me. Definitely above and beyond! Thank you for your excellent care and treatment.