Sears Heating and Air Conditioning

Aug 2023

I do not know what happened to Sears. I have requested emergency service and it was scheduled for the next day, even though emergency means something else.The time window to expect the technician was set from 8 AM to 5 PM and I received an SMS with confirmation. Another unexpected thing since that was again an emergency service.The next day I received several text messages confirming that the technician is on the way. They kept sending text messages up to approximately 4 PM. I called the dispatch office several times holding for about 25 min each time and I was assured that the technician will call soon. I do not know if they know the definition of “soon” but I did...read full review

Nov 2019

Don't let them touch anything in your home! Sears was sent out through our home warranty company to fix our air conditioner. While they were there working, my husband heard a loud pop and our smart thermostat quit working. They did purchase a new thermostat, but refused to install it. My husband had to follow the technician to Lowe's and the tech left straight from there. When we went to install it, no power was coming back from the thermostat. While we fought it out with our home warranty company, we were left without heat for a week in below freezing temperatures. They finally sent a tech from another company. The technician had shorted a fuse in the unit, our...read full review