The staff is friendly and knowledge, however during busy times it can be quite hectic as a customer. Checking in is easy, however when questions are asked and a customer needs clarification, sometimes it feels as if you are rushed away. The big issue I have had with them is answering questions, and walking folks through the spray tan process. I traditionally use the 2 turn, and used the 4 turn on a busy day. When I asked questions on the process, and the technician rushed through explanation. When I asked for clarification she seemed annoyed, so I stopped asking spoke to another technician who was extremely helpful, patient and walked me through the process, to include... read full review
February 2024
Overall I am satisfied with the services provided. Staff is personable and professional. However there was an incident where I fell thru the plexiglass on the bed. Am sure it was just old glass and I don't consider the incident the fault of the salon. The plexi shattered. I was cut and scratched in places. Thankfully none of the large peices punctured anything. I am disappointed that management never reached out to ask about my well being. I never pursued the issue, but I decided to cancel my membership due to a lack of any concern. In case anyone is wondering weight was not the issue.On January 9 Palm Beach managment reached out. They apologized, showed concern,... read full review
October 2023
Good prices. For the most part, great staff. The only issue I have is one girl seems to always be in the office on her phone when i arrive, but the beds still need to be cleaned before i can use them. The rest of the staff I've had no issues.
The staff is friendly and knowledge, however during busy times it can be quite hectic as a customer. Checking in is easy, however when questions are asked and a customer needs clarification, sometimes it feels as if you are rushed away. The big issue I have had with them is answering questions, and walking folks through the spray tan process. I traditionally use the 2 turn, and used the 4 turn on a busy day. When I asked questions on the process, and the technician rushed through explanation. When I asked for clarification she seemed annoyed, so I stopped asking spoke to another technician who was extremely helpful, patient and walked me through the process, to include... read full review
Overall I am satisfied with the services provided. Staff is personable and professional. However there was an incident where I fell thru the plexiglass on the bed. Am sure it was just old glass and I don't consider the incident the fault of the salon. The plexi shattered. I was cut and scratched in places. Thankfully none of the large peices punctured anything. I am disappointed that management never reached out to ask about my well being. I never pursued the issue, but I decided to cancel my membership due to a lack of any concern. In case anyone is wondering weight was not the issue.On January 9 Palm Beach managment reached out. They apologized, showed concern,... read full review
Good prices. For the most part, great staff. The only issue I have is one girl seems to always be in the office on her phone when i arrive, but the beds still need to be cleaned before i can use them. The rest of the staff I've had no issues.