If I could give 0 stars and leave a review I would. Extremely unprofessional employees. When facing customer questions, aggressive defensiveness is never the right way to go. Employees need to be trained on how to properly listen to customer concerns/complaints without hanging up the phone. If you do not know the answer to our question or do not know how to do your job, that is absolutely fine- just say that to save everyone the headache. This is especially crucial since you can no longer come into the office to make a payment or talk to anyone, which in and of it’s self makes the entire situation feel like a scam. Not to mention the other reviews here pointing out... read full review
August 2024
Extremely rude AND not helpful at all. Will not return calls or emails. I see why they have such a low rating. I sell real estate and feel sorry for those condo owners and other agents that have to deal with them to get information about their properties.
April 2024
St. John’s has decided to lock their door on their customers! We can no longer enter the building to leave our HOA/COA dues along with our outrageous Assessment payments. We are now told to put our payments in an unlocked mailbox at their front door and it would be checked daily. I will be leaving over one thousand dollars a month in an unlocked box! If there was a mail slot on the building that dropped my checks directly and safely into their office I ‘might’ feel a bit better about all of this. Maybe this is better than having to face the rath of Dorothy Spears who is the most unprofessional person I have had the displeasure of dealing with during my 6 years of... read full review
If I could give 0 stars and leave a review I would. Extremely unprofessional employees. When facing customer questions, aggressive defensiveness is never the right way to go. Employees need to be trained on how to properly listen to customer concerns/complaints without hanging up the phone. If you do not know the answer to our question or do not know how to do your job, that is absolutely fine- just say that to save everyone the headache. This is especially crucial since you can no longer come into the office to make a payment or talk to anyone, which in and of it’s self makes the entire situation feel like a scam. Not to mention the other reviews here pointing out... read full review
Extremely rude AND not helpful at all. Will not return calls or emails. I see why they have such a low rating. I sell real estate and feel sorry for those condo owners and other agents that have to deal with them to get information about their properties.
St. John’s has decided to lock their door on their customers! We can no longer enter the building to leave our HOA/COA dues along with our outrageous Assessment payments. We are now told to put our payments in an unlocked mailbox at their front door and it would be checked daily. I will be leaving over one thousand dollars a month in an unlocked box! If there was a mail slot on the building that dropped my checks directly and safely into their office I ‘might’ feel a bit better about all of this. Maybe this is better than having to face the rath of Dorothy Spears who is the most unprofessional person I have had the displeasure of dealing with during my 6 years of... read full review