Only reason for this being the ratings is due to the facts of... Only has one eye dr at this location and is not there on Mondays either. 2nd reason you will have an appointment and have to spend like 2-3 hrs to be seen. 3rd reason is Dr made my mom get into the chair after she had just lost her leg, then have her go back into the waiting room, then do it one more time and she couldn't get up a 3rd time. Customer service was excellent from everyone else.
Apr 2022
Customer service from office staff was poor on initial visit. Doctor did a very thorough exam. He changed my contact prescription and seem to genuinely care that he got it right. He ordered week of trials in my usual brand. After 2 wks I finally called and my trials were there. (Guess they don't call when your product comes in.) I picked up and tried them the next day, but couldn't see. Had to wait 5 days to come back in to see the Dr again. Turns out the office staff had ordered the wrong prescription for me. I wait around again, but never hear anything. Called and left a couple voice mails, but no return call. Walked in the store (3rd visit), but the trial pairs weren't there (ok, probably shipping delays). I called 5 days later and the contacts were in....but staff never called to let me know. So by this time I had been wearing the extended-wear pair for a month (and I like to wear daily throw-aways). Picked up the trial of dailies and the office staff won't tell the dr I like the prescription....."because you have to wear this brand, then I'll let him know". I literally walked out to my car and called the store from the parking lot and said "I like this brand". What should have taken 1 visit to the store for an exam, turned into a 4 visits over a month with multiple calls to the office. PITA!!!
Mar 2022
I literally drove 26 hours straight to get to the appointment I made 6 weeks ago Was going to be ten minutes late because of traffic I called to advise and was told to reschedule Walked in ten minutes late and was greeted rudely despite being as tired as one can be Wife had the appointment after and she had to wait 20 minutes past her appointment to be seen Literally makes no sense and obviously they didn't care a whiff Hard to believe Dothan traffic allows everyone to be exactly on time. Had zero compassion and it SHOWS Please do as I am and find a place that understands humans more and not "rules" and policies Spend your money elsewhere Hc
Only reason for this being the ratings is due to the facts of... Only has one eye dr at this location and is not there on Mondays either. 2nd reason you will have an appointment and have to spend like 2-3 hrs to be seen. 3rd reason is Dr made my mom get into the chair after she had just lost her leg, then have her go back into the waiting room, then do it one more time and she couldn't get up a 3rd time. Customer service was excellent from everyone else.
Customer service from office staff was poor on initial visit. Doctor did a very thorough exam. He changed my contact prescription and seem to genuinely care that he got it right. He ordered week of trials in my usual brand. After 2 wks I finally called and my trials were there. (Guess they don't call when your product comes in.) I picked up and tried them the next day, but couldn't see. Had to wait 5 days to come back in to see the Dr again. Turns out the office staff had ordered the wrong prescription for me. I wait around again, but never hear anything. Called and left a couple voice mails, but no return call. Walked in the store (3rd visit), but the trial pairs weren't there (ok, probably shipping delays). I called 5 days later and the contacts were in....but staff never called to let me know. So by this time I had been wearing the extended-wear pair for a month (and I like to wear daily throw-aways). Picked up the trial of dailies and the office staff won't tell the dr I like the prescription....."because you have to wear this brand, then I'll let him know". I literally walked out to my car and called the store from the parking lot and said "I like this brand". What should have taken 1 visit to the store for an exam, turned into a 4 visits over a month with multiple calls to the office. PITA!!!
I literally drove 26 hours straight to get to the appointment I made 6 weeks ago Was going to be ten minutes late because of traffic I called to advise and was told to reschedule Walked in ten minutes late and was greeted rudely despite being as tired as one can be Wife had the appointment after and she had to wait 20 minutes past her appointment to be seen Literally makes no sense and obviously they didn't care a whiff Hard to believe Dothan traffic allows everyone to be exactly on time. Had zero compassion and it SHOWS Please do as I am and find a place that understands humans more and not "rules" and policies Spend your money elsewhere Hc