Bessemer Pet Clinic

Bessemer Pet Clinic is a small, privately owned animal clinic that has been serving the community in downtown Bessemer for over 40 years. They used to offer a 7 AM drop-off service and Saturday hours, but these have been temporarily suspended. During the week, they break for lunch between 11:30 AM and 1:30 PM and check in their last patient at 4:30 PM. One customer recently took their new puppy to the clinic for shots and deworming. The puppy also had an eye infection, and the customer was pleased to find that the cost was much cheaper than at their previous vet. The staff was described as very caring, and the customer was grateful that the puppy had recovered thanks to the care of Dr. Khan. Another customer spoke highly of the doctor, stating that he had saved their pet's life and was their preferred veterinarian. The customer felt that the doctor went above and beyond what was needed for their pet. However, a different customer had a negative experience with the receptionist. They had called to make an appointment for their pet and were told to come in, but when they arrived, they were told that the doctor was only taking appointments. The customer felt that the receptionist was rude and had not provided accurate information over the phone. Despite calling back and speaking to the receptionist again, the customer felt that the situation was not handled well and decided not to do business with the clinic in the future. On a positive note, a different customer had a good experience when they called to make an appointment for their pet. The receptionist was pleasant and helpful, and the pet received treatment for an ear infection. The customer was pleased with the care their pet received and appreciated the charm for the pet's collar with updated information. In summary, Bessemer Pet Clinic has a caring staff and a doctor who is dedicated to providing excellent care for pets. However, there have been some issues with communication and customer service, which may impact the overall experience for some customers. It is important for the clinic to ensure that all staff members are providing accurate information and handling customer concerns in a respectful and professional manner.