Sons Lincoln of Auburn

Dec 2023

This auto group has given me the poorest experience I have ever had with a repair shop in my life!!!!!! yes.... no one wants to work .... so help is limited....I get it BUT.... I waited 3 weeks to get my car in. no loaner. they didn't even look at it for 3 DAYS! when they finally diagnosed it, I had to call them. I was going to have to wait for an axle coming from Michigan. still no loaner. forward 3 weeks later..... NO LOANER! NO PART!Every bit of communication I had to initiate . they are clueless!!! I ended up taking my car and trading it in at another dealership! I will NEVER GO or RECOMMEND Sons Auto Group for anything! worst place in Montgomery AL ! period!

Nov 2023

Service staff sitting around on they're phones and chatting while customers wait. Rate estimates are all over the place and don't line up with final costs. Labor takes 5x the time quoted and waiting rooms are bare. Id recommend any other dealership.

Oct 2023

We were excited to see a truck within our vicinity that was priced reasonably. And they offered delivery, which was another bonus considering how busy we are. However, they use a company called Maverick to handle the paperwork and they do this to avoid fraud. I get that. But Google this company and you'll get an idea of what we dealt with. Had to send in proof of identity on a Fri. Come Tue, they inform us that it didn't go through. After 5 times of me submitting my info, and after switching notaries because the one chosen was starting her Labor Day weekend early, we finally signed the papers. I have to say, they delivered the truck on Labor Day before receiving the paperwork, which I was surprised about. However, we get in the truck and the change oil light is on. They drove it (didn't transport it on a flatbed) 150 miles with the oil light on. The week that we had to wait for our truck should've provided ample time for an oil change. In addition, there is a tear in the tint on the back passenger side window that's as big around as a softball- this explains the fuzzy video footage we received of the truck. Also, the truck was nasty. For the price on this truck, I would think it could've been cleaned up a little bit. On top of all of this, Ford Sons received our signed paperwork and our cashiers check on Sept 6. We have not received the paperwork on our truck yet and today is Oct 5th. We're still driving around without a tag or the paperwork from our purchase. I will never have a vehicle delivered again, and will definitely not use this dealership in the future.