About VCA Big Lake Animal Hospital
Reviews for VCA Big Lake Animal Hospital
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Monday: 8AM - 6PM
Tuesday: 8AM - 6PM
Wednesday: 8AM - 6PM
Thursday: 8AM - 6PM
Friday: 8AM - 6PM
Saturday: 8AM - 6PM
Sunday: Closed
VCA Big Lake Animal Hospital is a veterinary clinic that has received mixed reviews from its clients. The staff is generally described as kind-hearted, wonderful, and absolutely amazing, especially the support staff. The veterinarians are knowledgeable, though they may be beholden to a compressed time schedule, which can affect their bedside manner. One client praised the excellent care received when their dog Auggie had a sudden mouth abscess, noting the prompt service and reasonable costs. Dr. Varman and her team were highlighted as fantastic. Another client, new to the neighborhood, felt welcomed and at home by the incredible staff while establishing care for their pet. However, there have been challenging experiences, particularly when a client had to put their dog down. The veterinarian was not very nice during the process, as they moved the client aside and left the room quickly, which left the client feeling unsupported despite the kindness of the vet techs afterward. Overall, VCA Big Lake Animal Hospital seems to provide good medical care, but the client experience can vary. Some customers may need to prepare for a more clinical approach from the veterinarians, while others appreciate the compassionate support from the staff.
The reviews don’t do this veterinary hospital justice. I had a sick dog and was able to make an appointment online immediately. Someone text me to gather further information and they welcomed me when I arrived. The staff were awesome, friendly and even took me in early. They also provided a goody bag when I checked out, welcoming my fur family. I’ve never had this much kind service with my pets. The vet was the best and very knowledgeable. I wish you could bottle up all of your professionalism and send it to some of the lower 48 vets. Thank you for taking care of my dog and making our stay here more comfortable.
My dog, Nanook, and I have seen just about every Doctor and Technician here. Each and every one has been so kind, compassionate, patient, and thoughtful. Not just with my dog, but with me, too.
Nanook was diagnosed with Hypothyroid Disease, Skin and Ear Infections, and just recently had a flare-up of Hemorrhagic Gastroenteritis that left her in their care from open til close. We have been frequent flyers of this place for about 5 months from all of it. They've been able to squeeze us in on short notice, even seeing us same day for emergencies.
I have always been well informed of my dogs illnesses, treatment plans, and care instructions. Prices have always...read full review
Thank you to the Big Lake VCA team (especially Dr. Klejka, Kendra, and Tara) for assisting me in with skill, dignity, and empathy during a difficult time saying goodbye to my beloved kitty. Highly recommend this clinic for their availability, professionalism, and value.