Reviews for Taylored Restoration
Write a reviewFrom Taylored Restoration
Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
accepts credit cards open to all
Ratings
Google: 1/5 Nextdoor: 2 ❤️Taylored Restoration
1896 Marika Rd #7, Fairbanks
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We called them when we came back to Alaska to find water damage from a failed city water line. Sadly they were too busy to ever call us back so we went with another company who came right out within an hour of receiving the call.
I wish I could be more positive, but this was not a nice experience. I am glad that it is over. My kitchen is beautiful and they put it together well when they showed up. It was supposed to be 2 weeks and was over 5 weeks because their people didn't show up. And as any project is we ran into road bumps and that extended it a day or two. Thank you Taylored restoration. The worst thing was the communication was not happening. I waited numerous times and was late to work because they were 30 minutes to an hour and a half late and didn't call to let me know. Once I addressed this with Matt Benson, it got a LOT better. 5 years ago they were extraordinary, new people make a...read full review
This company no-showed on us twice after either myself or my spouse took time off of work to be at the home for scheduled services. Communication was severely lacking and the customer service was very poor. We ended up cancelling services with them as I wouldn't trust someone who can't even have the courtesy and respect to call and say they're not coming out to work on my home. The only reason they get two stars is because the first person I talked to (not sure who this was) during the initial phone call seemed very knowledgeable and took time to discuss options.