ProTec under the old owner was great, the new owners... the reviews say alot about them including this one. I needed someone to take a look at the roof, left a number of messages, got 1 call back to say that someone else would call. I've heard from no one.
July 2017
If it were an option, this business would rate ZERO stars. Customer service is non-existent. Calls for warranty (leaking roof) repairs go unanswered. Leave a message, they will not return the call. They've obviously moved their office, and have conveniently neglected to update their website with their new address. Next stop, the Better Business Bureau... read full review
July 2017
Protec's response to correcting a leaky portion of the work they did in 2012, has been abysmal.For the last 5 years, we have called, and a crew would come out randomly, run up the roof, and then tell us if whatever they did didn't work to call them back. Well we've called them back for 5 years running.During the last visit in March 2017, the gentleman that came out stated that they'd have to redo the section that was leaking and they would be out early spring to fix. My wife and I called to follow up, and the office apparently has no record of us calling in over the last few years, or the commitment of the gent that was at my house to redo the roof.I... read full review
ProTec under the old owner was great, the new owners... the reviews say alot about them including this one. I needed someone to take a look at the roof, left a number of messages, got 1 call back to say that someone else would call. I've heard from no one.
If it were an option, this business would rate ZERO stars. Customer service is non-existent. Calls for warranty (leaking roof) repairs go unanswered. Leave a message, they will not return the call. They've obviously moved their office, and have conveniently neglected to update their website with their new address. Next stop, the Better Business Bureau... read full review
Protec's response to correcting a leaky portion of the work they did in 2012, has been abysmal.For the last 5 years, we have called, and a crew would come out randomly, run up the roof, and then tell us if whatever they did didn't work to call them back. Well we've called them back for 5 years running.During the last visit in March 2017, the gentleman that came out stated that they'd have to redo the section that was leaking and they would be out early spring to fix. My wife and I called to follow up, and the office apparently has no record of us calling in over the last few years, or the commitment of the gent that was at my house to redo the roof.I... read full review