PetSmart

PetSmart, the world's largest pet supply and services retailer, provides a wide range of products and services to cater to the needs of various pets, including dogs, cats, birds, fish, and small animals. With over 10,000 products available in stores and online, PetSmart aims to meet every pet owner's requirements. Customers can shop online and enjoy the convenience of picking up their purchases at their local PetSmart within two hours. Select locations also offer additional services such as dog training, pet grooming, pet boarding, and adoption. Customer experiences at PetSmart vary, with some praising the grooming services and staff. One reviewer shared a positive experience with a groomer named Cyan, highlighting her attention to detail and the care she provided to their chihuahua. The reviewer expressed satisfaction with the grooming results, noting their pet came back happy and smelling great, although they mentioned a missing bandana that was part of the package. On the other hand, some customers have reported concerning experiences, particularly related to the grooming salon at the Emerald Hills location in Sherwood Park, Alberta. One customer detailed a distressing incident where their chihuahua developed kennel cough shortly after a grooming visit. They shared their disappointment with the lack of communication from the store management and expressed concern over the health of their pet. This reviewer emphasized their trust in PetSmart and their expectation for a safe environment when leaving their dog for grooming. Another long-term customer reflected positively on their experience at PetSmart, particularly with a groomer named Taylor, who has provided excellent grooming services for over ten years. They praised Taylor for her genuine care and ability to handle their shy Yorkshire terrier with sensitivity. Additionally, a reviewer commended the staff for their helpfulness and knowledge during their puppy's first grooming experience. They appreciated the tips received from staff members on training and product recommendations. In summary, PetSmart offers a range of services and products for pet owners, with some customers having positive experiences with grooming and knowledgeable staff, while others have raised concerns about health issues following grooming appointments. Overall, PetSmart strives to provide a comprehensive and supportive environment for pets and their owners.