Simplicity Car Care Edmonton West - Empire Collision

I would like to share my incredible experience with west empire. All the staff were very accommodating started with Jasmin the CSR to Mark who explained to me in detailed and help me i all the things i needed. Again thank you so much for taking care of our car and my mental health as well because it was a traumatizing event. I can definitely recommend you to my friends. God bless you all

Was directed here for auto body repair with my insurance. The repair and auto body work was great but had issues with the mechanics of my window. They said they would order the parts for me and I waited and followed up a couple weeks after. It seems as if there was a breakdown in communication or they lost my file as I followed up every couple of months to get my window fixed and it took about a year to get this issue solved.

I was directed here by my insurance company. They did a good job of the repair, sent email updates and called when the quote needed updating due to new findings. The best part of my experience was with Julie. I was inquisitive about the scope of work done and she patiently showed me pictures of the damage and repairs process. She listened to, acknowledged, and addressed some concerns I had promptly with calm and understanding. She is an asset there.
I will encourage the company to have a minimum standard for cleanliness of cars after work completion. Especially when the car has been at the shop for weeks, basic car wash for interior and exterior should be standard.
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