Called and booked an appointment at 1:15 showed up at 12:45 (yes early) confirmed appointment at 1:15 and waited. 1:30 asked how long and front staff said appointment was at 1:45! What?! She said 2 more ahead of us. I was early but if the appointnent was for 1:45 wouldnt they have told me i was an hour early?! I would have gone to do more errands. I understand doctors are busy but front staff could be better. Finally took us to a room and a different doctor at 2:30! Walkins were getting in before us.
June 2024
I was booked at 3 pm. I showed up at 2:30, and was waiting till 5pm to see a doctor. What’s the point of making an appointment, if the clinic is busy, fully booked, and can’t see a doctor on time.
If I could I would give 0 stars.
June 2024
My first visit at this location went well, one of the receptionists were very welcoming. Didn’t wait overly long to meet with Dr. Lawrence Kitwanda for the first time, he was professional and felt like he took my health issues seriously. Best of all, the appointment didn’t feel rushed.
Called and booked an appointment at 1:15 showed up at 12:45 (yes early) confirmed appointment at 1:15 and waited. 1:30 asked how long and front staff said appointment was at 1:45! What?! She said 2 more ahead of us. I was early but if the appointnent was for 1:45 wouldnt they have told me i was an hour early?! I would have gone to do more errands. I understand doctors are busy but front staff could be better. Finally took us to a room and a different doctor at 2:30! Walkins were getting in before us.
I was booked at 3 pm. I showed up at 2:30, and was waiting till 5pm to see a doctor. What’s the point of making an appointment, if the clinic is busy, fully booked, and can’t see a doctor on time.
If I could I would give 0 stars.
My first visit at this location went well, one of the receptionists were very welcoming. Didn’t wait overly long to meet with Dr. Lawrence Kitwanda for the first time, he was professional and felt like he took my health issues seriously. Best of all, the appointment didn’t feel rushed.