I want to give a very positive review to Jay (supervisor) who helped me with a problem I was having with an on-line order for a Toro snowblower. My order seemed to be stuck at the warehouse and was not getting shipped. I checked on line and the Home Depot at Country Town Square showed 4 units in stock. I took my paperwork to the customer service desk at this store and asked for a manager and Jay was right there. He followed up on the internet order and checked the store inventory which showed the 4-units in stock. Without hesitation he refunded my internet order amount, offered an additional discount on one of the in stock units and I was 100% looked after in under... read full review
November 2024
Shopped today for door hardware in Country Hills and would like to thank Daniel for his patience and the awesome service and help he provided. He went above and beyond to make sure I got what I needed.
October 2024
Home Depot damaged my toilet in New house by renting me "drain auger" while I asked for "toilet auger" at 2pm Oct22nd. I double checked with employee and he said yes it's the one you need. Why I knew that I need a toilet auger ? Because a called them a day before telling my toilet is clogged by abundance of toilet paper may be and guy on phone from rental said you will need Toilet Auger.
I am giving 5 stars for now because manager Dan said we will work to fix it, refunded and gave the right tool. Joy was another reason to give 5 stars she was helpful and the employee who made mistake was great too no doubt but lacked... read full review
I want to give a very positive review to Jay (supervisor) who helped me with a problem I was having with an on-line order for a Toro snowblower. My order seemed to be stuck at the warehouse and was not getting shipped. I checked on line and the Home Depot at Country Town Square showed 4 units in stock. I took my paperwork to the customer service desk at this store and asked for a manager and Jay was right there. He followed up on the internet order and checked the store inventory which showed the 4-units in stock. Without hesitation he refunded my internet order amount, offered an additional discount on one of the in stock units and I was 100% looked after in under... read full review
Shopped today for door hardware in Country Hills and would like to thank Daniel for his patience and the awesome service and help he provided. He went above and beyond to make sure I got what I needed.
Home Depot damaged my toilet in New house by renting me "drain auger" while I asked for "toilet auger" at 2pm Oct22nd.
I double checked with employee and he said yes it's the one you need. Why I knew that I need a toilet auger ? Because a called them a day before telling my toilet is clogged by abundance of toilet paper may be and guy on phone from rental said you will need Toilet Auger.
I am giving 5 stars for now because manager Dan said we will work to fix it, refunded and gave the right tool. Joy was another reason to give 5 stars she was helpful and the employee who made mistake was great too no doubt but lacked... read full review