I'm normally a big fan of Rona, and will continue to be using their services. I just wanted to remind people to be aware when buying things like mulch and soil. I also know this problem likely isn't directly under Rona's control.
I was in a rush and bought 4 bags of CIL Decorative Bark Nuggets (56L) Many of them had holes and were clearly spilling everywhere, but I did my best to grab the least damaged ones. The next day when I went to use them, I was disappointed to see that some had almost half as much mulch than some of the other bags. I expected some variation, but the differences seemed worthy of a price reduction, at the very least.... read full review
August 2024
Richard at the order desk was amazing. We were able to navigate through payment solution together. But the aisle help was a terrible experience! For over 20 minutes at least while I was searching for some nosing and trim, lady was on a video call laughing and talking Punjabi and her friend and co-worker kept on standing there pretending to work. I had to ask several times for help and each time he would Retreat back to the corner pretending to work while she stayed on her video call. I wasted far more time then I needed to to pick up two pieces of material. Very disappointing!
June 2024
Excellent customer service. Placed an order online to pick up a compressor but ended up placing two more orders. Went there to pick up first order and explained the situation at customer service to save ourself 2 more trips. The customer service representative (Fatima) went above and beyond to help get all of my stuff at once. Thank you Fatima.
I'm normally a big fan of Rona, and will continue to be using their services. I just wanted to remind people to be aware when buying things like mulch and soil. I also know this problem likely isn't directly under Rona's control.
I was in a rush and bought 4 bags of CIL Decorative Bark Nuggets (56L) Many of them had holes and were clearly spilling everywhere, but I did my best to grab the least damaged ones. The next day when I went to use them, I was disappointed to see that some had almost half as much mulch than some of the other bags. I expected some variation, but the differences seemed worthy of a price reduction, at the very least.... read full review
Richard at the order desk was amazing. We were able to navigate through payment solution together. But the aisle help was a terrible experience! For over 20 minutes at least while I was searching for some nosing and trim, lady was on a video call laughing and talking Punjabi and her friend and co-worker kept on standing there pretending to work. I had to ask several times for help and each time he would Retreat back to the corner pretending to work while she stayed on her video call. I wasted far more time then I needed to to pick up two pieces of material. Very disappointing!
Excellent customer service.
Placed an order online to pick up a compressor but ended up placing two more orders.
Went there to pick up first order and explained the situation at customer service to save ourself 2 more trips. The customer service representative (Fatima) went above and beyond to help get all of my stuff at once.
Thank you Fatima.