About Lowe's Home Improvement
Lowe's Home Improvement has transformed into a RONA+ store, offering everything customers love about Lowe's and more. RONA+ provides everyday low prices on quality hardware products and construction needs, making it a go-to destination for DIY enthusiasts and professionals alike. Shoppers can find great deals on a wide range of items, including paint, tools, appliances, and gardening equipment. The garden center is noted for its excellent selection of plants, although some items may be on the pricier side. The store features easy navigation with wide aisles, making it convenient for customers to access everything they need for their projects. A highlight is the helpful staff, particularly in the flooring department, who provide excellent assistance and ensure a positive shopping experience. Recent visitors appreciated the well-laid-out store and friendly staff, with some praising the staff at the order desk for their amazing help. However, there were some moments of disappointment when assistance was hard to find in the aisles, as staff appeared distracted or on personal calls. Overall, the store continues to be a popular choice for customers seeking quality hardware and construction products.
I'm normally a big fan of Rona, and will continue to be using their services. I just wanted to remind people to be aware when buying things like mulch and soil. I also know this problem likely isn't directly under Rona's control.
I was in a rush and bought 4 bags of CIL Decorative Bark Nuggets (56L) Many of them had holes and were clearly spilling everywhere, but I did my best to grab the least damaged ones. The next day when I went to use them, I was disappointed to see that some had almost half as much mulch than some of the other bags. I expected some variation, but the differences seemed worthy of a price reduction, at the very least. So just keep your eyes...read full review
Richard at the order desk was amazing. We were able to navigate through payment solution together. But the aisle help was a terrible experience! For over 20 minutes at least while I was searching for some nosing and trim, lady was on a video call laughing and talking Punjabi and her friend and co-worker kept on standing there pretending to work. I had to ask several times for help and each time he would Retreat back to the corner pretending to work while she stayed on her video call. I wasted far more time then I needed to to pick up two pieces of material. Very disappointing!
Excellent customer service.
Placed an order online to pick up a compressor but ended up placing two more orders.
Went there to pick up first order and explained the situation at customer service to save ourself 2 more trips. The customer service representative (Fatima) went above and beyond to help get all of my stuff at once.
Thank you Fatima.