We’d engaged Direct Restoration, initially speaking with Derek for an estimate which was completely reasonable, to restore and repair manifold ceilings and walls in our home after the heartache and chaos of a Poly-B (boo!!!) plumbing rip-and-replace project. The guys from DR were absolutely fabulous, and I mean everyone! The repairs they did (Quan and David) were impeccable and perfect, down to texturing and colour-matching. They did a massive amount of work, completed it on time, and under the estimate. You’d honestly never know that any damage had ever occurred, and this included a job I thought would have been impossible to pull-off (repair to a California knock-down... read full review
October 2023
From the time our basement flooded to completion of the work by Direct Restoration, Derrick and his team took very good care of us. They were there within hours after the flooding cleaning up and making sure nothing further was damaged. We knew we were in good hands. They were professional, helpful and provided excellent customer service.
September 2023
I have used Direct Restoration for my own water/flood emergencies at least 4 times now (... terrible luck!). Every time, they help me turn a horrible situation into something tolerable. The customer services and responsiveness are top notch. The project managers (Alex and Derek) called me regularly for updates, even when I was in a different time zone on the other side of the world. Their work and strong communication provided me with reassurance that my home(s) would be restored to their prior glory, and they respected my wishes to do so with as few chemicals as possible. Lastly, they went to a heroic effort to do one of my jobs in a record speed (less than one week... read full review
We’d engaged Direct Restoration, initially speaking with Derek for an estimate which was completely reasonable, to restore and repair manifold ceilings and walls in our home after the heartache and chaos of a Poly-B (boo!!!) plumbing rip-and-replace project. The guys from DR were absolutely fabulous, and I mean everyone! The repairs they did (Quan and David) were impeccable and perfect, down to texturing and colour-matching. They did a massive amount of work, completed it on time, and under the estimate. You’d honestly never know that any damage had ever occurred, and this included a job I thought would have been impossible to pull-off (repair to a California knock-down... read full review
From the time our basement flooded to completion of the work by Direct Restoration, Derrick and his team took very good care of us. They were there within hours after the flooding cleaning up and making sure nothing further was damaged. We knew we were in good hands. They were professional, helpful and provided excellent customer service.
I have used Direct Restoration for my own water/flood emergencies at least 4 times now (... terrible luck!). Every time, they help me turn a horrible situation into something tolerable. The customer services and responsiveness are top notch. The project managers (Alex and Derek) called me regularly for updates, even when I was in a different time zone on the other side of the world. Their work and strong communication provided me with reassurance that my home(s) would be restored to their prior glory, and they respected my wishes to do so with as few chemicals as possible. Lastly, they went to a heroic effort to do one of my jobs in a record speed (less than one week... read full review