Diana was very helpful today when replacing my broken glasses. She took time to fit them to my face. I showed her another pair that would slide completely off my face and she fixed them for me. Even though I did not purchase those glasses there she was willing to fix them for me. I was waited on promptly, called back after a few minutes wait, and was treated respectfully, and kindly.
Aug 2022
After leaving my review I was contacted by MyEyeDr and was told my glasses frames were under warranty. I was also told that the employee that was very rude was reprimanded. MyEyeDr ordered me a new frame and switched my lenses to the new frame. I appreciate them contacting me and taking care of the problem. Thank You!!!
Diana was very helpful today when replacing my broken glasses. She took time to fit them to my face. I showed her another pair that would slide completely off my face and she fixed them for me. Even though I did not purchase those glasses there she was willing to fix them for me. I was waited on promptly, called back after a few minutes wait, and was treated respectfully, and kindly.
After leaving my review I was contacted by MyEyeDr and was told my glasses frames were under warranty. I was also told that the employee that was very rude was reprimanded. MyEyeDr ordered me a new frame and switched my lenses to the new frame. I appreciate them contacting me and taking care of the problem. Thank You!!!