West Virginia Rural Eye Care: Huntington Internal Medicine Group

I normally do not give negative reviews but I have to make an exception with HIMG optical. I broke the hinge on my glasses and took them in on 7/9/21 to be replaced under my warranty. I was told the frames were on back order or for 15 days. After some lengthy time I had not heard from them. I called to get status updates on my glasses and each time was told a different story about why they weren’t ready. I was told the frames come from one company and the lenses from another. Someone kept measuring wrong because the lenses would not fit in the frames or the lenses were the wrong prescription or they lost one of my lenses. Then they stopped returning my calls. I had... read full review

On June 18 my elderly mother fell down some big steps from the back porch and landed on the brick patio. She hit on the right side of her face. She refused to go have it checked out. However, the next day she agreed to going to HIMG Now Care. They did a CT Scan and X-ray. Nothing was broken thank goodness but the knot over her right eye was unbelievable. We saw Jama Barker and she said the scans were good and the swelling and bruising should go away in 10 days to 2 weeks. This morning Mom called Now Care and was told to come on in bc Jama was in. We thought she would get it lanced/drained and maybe get a couple stitches. We waited for about 45 minutes bf getting called... read full review

I went to the urgent care at this location. They checked me in and took my vitals and then placed me in a room. I was in the room for 40 minutes and not one person checked on me. I stepped out of the room to ask how much longer it might be. The answer was we aren't sure there is one person ahead of you. Then 10 minutes later the nurse came in to tell me they were not going to be treating me today. You took my vitals and I have a fever. You are just going to refuse to treat me? Even though you know I am sick. Then when asking for my copay refund the girl that checked me in would have to do it and she was at lunch. I understand long wait times. I work in Healthcare.... read full review