About Hand & Stone Massage and Facial Spa
Hand & Stone Massage and Facial Spa in Menomonee Falls, WI offers massage therapy, facial services, and hair removal. Clients describe the experience as relaxing and rejuvenating, with top-notch treatments in an inviting environment. Therapists and estheticians customize each treatment to meet individual needs, leaving clients feeling refreshed and revitalized. Some clients have praised specific therapists, like JR, for their excellent massage skills. The spa also offers hydration upgrades for facials, and many customers appreciate the knowledgeable staff, especially esthetician Kim, who is personable, respectful, and well-informed about skin care. The spa maintains a very clean environment, with sheets and instruments always freshly washed and disinfected. While most reviews highlight consistent professionalism and great experiences, some mentions note occasional inconsistencies in staff knowledge about spa products. Additionally, customers should be aware that the spa's Sunday hours are not until 8 pm as stated on their door, but they close earlier. Overall, the spa provides a relaxing, friendly atmosphere with personalized treatments that leave clients feeling refreshed.
I saw that they had a facial deal going on, and they contacted me and were able to get me in right away! I was honestly really nervous about booking because I had read some Google reviews that made me second guess going. I even was considering about canceling at first because I was so nervous, but I am so glad I decided to keep my appointment!
Before my appointment, they called to let me know it would be pushed back a little so I wouldn’t be waiting around forever, which I really appreciated. Sierra was so kind and helpful from the start! Diana did my facial, and she was amazing. She listened to my concerns, genuinely cared, and made me feel so comfortable throughout...read full review
I had a wonderful experience today. Estefany’s customer service was outstanding, and I left not only feeling refreshed and rejuvenated, but also with a renewed sense of confidence and well-being. Her professionalism, attention to detail, and warm personality made the entire experience enjoyable from start to finish. I truly appreciated the care she took to ensure I was comfortable and satisfied, and I look forward to returning in the future.
BE AWARE - A 1-HOUR MASSAGE IS ONLY 50 MINUTES. They give you a 10-minute unclothing/clothing time. Is this normal? If you are paying for 60 minutes of massage time, it should be for a massage. If I go in a bikini, will they use the 10 minutes to massage me since I wouldn't need it to undress/dress? Massage itself was great, although she never touched my arms/hands.