Advanced Dental Specialists Franklin

All the feedback about the office not billing insurance is true. Took multiple calls for them to bill my insurance and the claim was denied because of lack of information. Still fighting with them about it.

Dr. O is great! He is highly skilled, friendly, and knowledgeable. My only complaint is related to office staff and payment issues. I called the office 3 times, over a period of several week, to ask if they’d received my check. No one could tell me if jt had been received or not! After 2 months, I was going to stop payment on the check, when it suddenly cleared. Another time, I received a voicemail, asking me to contact the office about my treatment plan. When I returned the call they only wanted to talk about payment.for an upcoming appointment, nothing about a treatment plan. I did not have an outstanding balance, so I was confused. Why the misleading voicemail?

Honestly, my experience at ADS was amazing! They got me scheduled in to get my wisdom teeth removed within a day! YES a next day removal when I called (they also have same day appointments!) When I told them I had radiation a few years back to my mouth and I didn’t know all the details they called my doctor to confirm things would be ok. They were running behind the day I was there, but stayed late and finished my teeth up perfect. I couldn’t have asked for a better experience! Thank you ADS for taking care of me!I would highly recommend them to anyone!