My five-star compliment is for Erinime, a beauty advisor at the Richland Ulta. She is very personable and clearly makes it a point to offer fantastic customer service. I always enjoy my interactions with her. Much appreciation from this Platinum member!
March 2025
The store manager Tiara helped me. She was so sweet and she helped me get shade matched. I will be coming back to see her, she definitely knows her stuff. It’s nice when someone takes the time to help you, never had this type of treatment at Ulta. Definitely ask for her if you are needing any help. She was great!!!!
July 2024
This store is perfect for a one shop stop for all cosmetic and beauty needs. I'm giving them 4 stars rather than 5 because lately every time I make a purchase, I am automatically given a bag and charged for it. In most stores, checkers as if you want to pay for a bag. I always bring my own reusable bags. Several times I've had to stop them and say, "I don't need a bag, please remove the bag charge." Not sure if it's laziness or trying to make an extra few cents per customer.
Also agree with some of the previous reviews--I have noticed an increase of gossiping behind the counter and ignoring customers.
My five-star compliment is for Erinime, a beauty advisor at the Richland Ulta. She is very personable and clearly makes it a point to offer fantastic customer service. I always enjoy my interactions with her. Much appreciation from this Platinum member!
The store manager Tiara helped me. She was so sweet and she helped me get shade matched. I will be coming back to see her, she definitely knows her stuff. It’s nice when someone takes the time to help you, never had this type of treatment at Ulta. Definitely ask for her if you are needing any help. She was great!!!!
This store is perfect for a one shop stop for all cosmetic and beauty needs. I'm giving them 4 stars rather than 5 because lately every time I make a purchase, I am automatically given a bag and charged for it. In most stores, checkers as if you want to pay for a bag. I always bring my own reusable bags. Several times I've had to stop them and say, "I don't need a bag, please remove the bag charge." Not sure if it's laziness or trying to make an extra few cents per customer.
Also agree with some of the previous reviews--I have noticed an increase of gossiping behind the counter and ignoring customers.