Highline Physical Therapy - Port Orchard

High Line is the best, excellent care and help. Excellent equipment.I love it there, makes me feel good each time I'm there. THANK YOU ⭐

Being a patient at highline has not been the same as being a patient at other locations that I have been to for physical therapy. I was able to get on the schedule when they weren’t accepting new patients. Crystle was able to accommodate getting me on immediately.Her kind , welcoming energy has been part of my healing process with my therapist who has helped me feel better faster than I thought. I would recommend them to anyone who is looking to get physical therapy and results.

Wonderful experience and physical therapy very professional. Craig was a big help showing me how to overcome my problems with my head and his knowledge and training and procedures helped me out a great deal in my book. He gets a five star wonderful person.

I have been going here for a long time and Crystle is an excellent person to talk to and helps me with all of my appointments. She makes sure I don’t miss any appointments, she goes above and beyond her normal duties I’m proud to say I’ll inform my family about her and what she does as an employee. I am definitely referring any and all friends and family to come here for future appointments.

I initially wasn’t going to leave a review but an interaction I had with the receptionist here wouldn’t leave my mind and upon looking at other reviews it seems this receptionist (crystal) has a habit of being mean and almost bullying people looking for information/help or not understanding and asking for clarifying questions. I went in a few days ago because I was having issues with the website on my phone and wanted to ask about insurance that they accept. As soon as I asked she directed me to the website but once I told her I had issues with the website she seemed to shift and act completely rude. Her tone was condescending and made me feel stupid for just asking what insurance they accept. Which is hard when I’m already feeling weak and helpless in need of physical therapy. After her treating me rudely and borderline raising her voice at me I told her I would leave. When I was barley out the door I could hear her then talk to someone else about how stupid people are. They did not specifically said me but saying that about any patient or staff is unprofessional and clearly made me so uncomfortable that I am thinking of it days later. I can’t imagine getting physical therapy/working in such a tense and borderline hostile environment. Although I am writing this I doubt anything will happen. After seeing other reviews it seems this receptionist is awful and rude to a lot of people and the company keeps responding to reviews with the same exact response and saying “they’d love to correct this” which basically is them not wanting to lose business. But if they didn’t want to lose business they would get rid of the person giving them bad reviews aka crystal. Actual since she’s the receptionist, she’s probably the one responding to these and I doubt her actual bosses know. btw i have already emailed the help email you have given everyone else and have no response so far.

This is a long overdue thank you to Crystal. I had insurance issues and she calmly and confidently straightened out everything. She is a joy to work with and schedules appointment dates and times that are convenient for me. Her positive attitude , knowledge, and smile creates a welcoming environment for me and other clients.

Everyone is great I love them everyone is so friendly and helpful

The team at Highline Physical therapy is wonderful. They are professional in their goals to make sure you have a good outcome. They also make you feel it ease and have a great sense of humor. Before I never enjoyed going to physical therapy, thought it was just a necessary evil.. 🙂
Their care for my Recovery was amazing, also having concerns for other issues that have plagued my body.
If you don’t go to Highline Physical therapy, you’re going to the wrong place!!!

The exercises have made a huge difference and the staff is excellent to work with

I wish I could give 5 stars, but unfortunately I was treated very unprofessionally. I had my first initial appointment rescheduled, but was told I no showed twice and that my other appointments were cancelled. I was very confused and said no this is my rescheduled initial appointment. I have emails that show the day we rescheduled. I asked what was the second no show, but no one could give me an answer. Crystle was very rude and hostile toward me. She kept saying she’s not trying to argue with me and that I in fact no showed twice, but I wasn’t arguing. And I didn’t no show twice. I kept asking her to just communicate with me. She wasn’t open to letting me talk, kept talking over me. And even told me to leave which was strange so I tried to convince her to just see the email I was referencing to. As I was pulling up the email, I told her I don’t understand why she’s treating me like this. And she told me to leave the building. I should’ve asked is this how you treat all your patients? Honestly, in that moment I realized I never deserve to be treated like that and left. She had no reason to treat me like that as I was very respectful and I will not give this place a second chance. I did try to get the manager or director information, but no one has been able to give it to me. I sent Crystle an email, but no reply. So here’s my honest review. I wish I had a video recording of it because it was bizarre.