Kent Clinic - Primary Care - Valley Medical Center

Apr 2022

I don't know why there's so many negative reviews for this location. The only issue I've ever had is with the front desk being understaffed. It's my understanding that they answer phones and check in patients and there have been times when I've had upwards of 30 minute wait times on the phone. Other than that most of the nurses are very nice I've only had a few that seem to have a bad day. Dr. Hemmen is the best, especially if you don't like going to the doctor, she is quick and to the point, no extra fluff. I think this location could be improved if maybe doctors took on less patients because it can be kind of a long wait to get in other than that I have liked going...read full review

Aug 2021

We have been using this clinic now for about 5 years. We have always had a good experience with them. Never had a problem getting appointments; they even try to work us in to be seen quickly if we have an urgent problem. Once we arrive we have always been seen promptly, with 5 - 10 minutes wait at most. The receptionists are polite and friendly. The doctor is polite, friendly, patient, and always takes the time to explain things thoroughly. I really don't understand all the bad reviews. I would highly recommend this clinic.

May 2020

I use to love this office, ever since one of the doctor's left they are very unorganized. Some doctors are very unprofessional...My family has been coming for year's and always been satisfied...This office has lost respect for some patients.I was told my family can pick a different doctor, we did that the doctor said he was not taken new patients SMH...They give people the run around , they are the doctors not us.. .Racial profilingDoctor disrespectI'm getting a lawyer i did a follow up after the ER visit and the doctor did nothing regarding my follow up appointment, I have been falling, leg numb, etc..Still nothing after 3 weeks..Good luck