Virginia Mason Franciscan Health Medical Pavilion - Bainbridge Island

I’ve experienced nothing but trouble, over charged for things, long wait times. The staff is kind and, mostly great. I just can’t get into my primary care ever anymore, and I’m a recovering addict, when I NEED my doctor I need them. Doctor Tomberg is one of the best around but I guess that’s why it takes me 12 months to get any sort of appointment with him. I have to send multiple cries for help in the message portal to get anywhere at this point. I hope they figure something out. It hurts my heart to say but I want support, not to be treated as a number

New appointments being six months out makes this an almost entirely useless establishment. Phone staff are apathetic, powerless to help you, and can't even send a reminder to your phone or your email for your appointment that's five months out. You'll just get a call in five months with a forty eight hour reminder that you have an appointment for something you probably forgot about or healed wrong by then. I think it's probably not medically advisable that a medical center is so bureaucratic. No waitlist for people who cancel their appointments so you can't be 'bumped up' unless you call at pm on a weekday for a chance to be able to... read full review

Virginia Mason is ruining health care? I'm a type I diabetic of 47 years with a very tight regimen, but VM is always trying to change it, not for medical reasons but for cost and data issues. The stress I go through every few months trying to order new supplies is too much. How can they deny a prior authorization for a medication I have been on for decade? This is the third time. Their location is convenient, but be prepared for doctor switches, hour wait times and endless hassles with your medication.