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Roto-Rooter Plumbing & Drain Services
2921 Cardwell Rd, Richmond
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I had the pleasure of working with Donovan from Roto-Rooter, and his professionalism and customer service were truly a 10 out of 10 (even though I can only give 5 stars here!). He came out to give me an estimate for a leak, and he was prompt, knowledgeable, and took the time to explain everything clearly. It’s rare to find someone who combines skill with such a respectful and helpful attitude. Thank you, Donovan, for making a stressful situation much easier to manage
Prompt professional was on the phone with my extended warranty for 30 minutes. Was focused on my job no one else's. Came same day i called finished the job the next day. Communication professionalism and patience was awesome top notch. Thanks Jared
Technician Chris Flory was wonderful from start to finish of the job! He had smile on his face when he pulled up despite the hot summer heat and had a pleasant demeanor throughout the duration of the job. If ever needed again I would request him by name. Also the on call technician that walked me through the steps to shut off the hot water heater to stop the leak was wonderful and patient! Everyone provided a great experience during the unexpected ?.