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Reviews for VisualEyes Optometrists - Fairfax
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VisualEyes Optometrists - Fairfax
9600 Main St SUITE H, Fairfax
Directions Call Website Suggest an Edit
9600 Main St SUITE H, Fairfax
Directions Call Website Suggest an Edit
Let me start by saying Dr. Ogden is 5 stars all the way. The store front and staff are maybe a 1-2.
Every time I visit the front desk staff have no clue who I am, even though I’ve been a patient for 3 annual eye exams and one prescription order. They can’t find my name in the system. They can’t find my insurance. It’s either complete ineptitude on their part or their software system is faulty. Not only that, but they place the blame squarely on the patient! I have very little faith in their ability, and hence I won’t be returning for a 4th annual exam. This is a shame, because Dr. Ogden really is a great optometrist.
I love the workers here but it has been a pain to receive a copy of my prescription! After my recent eye exam I asked if I could receive a printed copy of my prescription and the worker said they would email it to me instead. Never received the email. I then call and request a copy a week later, they said they would email it to me in the next five minutes. And I never received it again. Only on my third time requesting a copy of my prescription did I finally get it.
Let me start by say Dr. Ogden is 5 stars all the way. The store front and staff are maybe a 1-2.Every time I visit the front desk staff have no clue who I am, even though I’ve been a patient for 3 annual eye exams and one prescription order. They can’t find my name in the system. They can’t find my insurance. It’s either complete ineptitude on their part or their software system is faulty. Not only that, but they place the blame squarely on the patient! I have very little faith in their ability, and hence I won’t be returning for a 4th annual exam. This is a shame, because Dr. Ogden really is a great optometrist.