I'm not sure if the customer service is this phenomenal at all LA Fitness locations, but the one near Harlem Rd in Richmond is amazing! This was my first time visiting the brand, and I truly enjoyed myself. I took the Zumba class, and the instructor was incredibly energetic and motivating. The gym equipment was in excellent condition, the facilities were clean, and the staff members were exceptionally friendly and helpful. To top it off, using the sauna was the perfect end to my workout and dance class. I don't have a membership yet since I visited as a guest with a friend, but I am definitely signing up now. They offer so many great amenities, including... read full review
May 2026
This review is specifically for personal trainer Gannon. He's been amazing - 10 out of 10. He is extremely knowledgeable, tailors the workouts to you and modifies them as needed. Thanks to his support and regiment I've been able to make progress and continue with my fitness journey.
April 2026
Highly disappointed in the sales process. Signed up in December for my 50th birthday and was promised 3 PT Sessions. Wasn't a record of it. They got rid of the dishonest Sales Staff. Paid an entire year in full nearly $500 and still haven't corrected my guest pass I paid for upon signing up. That was in December. Do better LA Fitness.
I'm not sure if the customer service is this phenomenal at all LA Fitness locations, but the one near Harlem Rd in Richmond is amazing! This was my first time visiting the brand, and I truly enjoyed myself. I took the Zumba class, and the instructor was incredibly energetic and motivating. The gym equipment was in excellent condition, the facilities were clean, and the staff members were exceptionally friendly and helpful.
To top it off, using the sauna was the perfect end to my workout and dance class. I don't have a membership yet since I visited as a guest with a friend, but I am definitely signing up now. They offer so many great amenities, including... read full review
This review is specifically for personal trainer Gannon. He's been amazing - 10 out of 10. He is extremely knowledgeable, tailors the workouts to you and modifies them as needed. Thanks to his support and regiment I've been able to make progress and continue with my fitness journey.
Highly disappointed in the sales process. Signed up in December for my 50th birthday and was promised 3 PT Sessions. Wasn't a record of it. They got rid of the dishonest Sales Staff. Paid an entire year in full nearly $500 and still haven't corrected my guest pass I paid for upon signing up. That was in December. Do better LA Fitness.