Teena definitely has my recommendation! She will do deep pressure or light touch as requested. She know which muscles to address and The hot stones are amazing. She is reliable and goes the extra mile!
November 2025
I was returning a chair that I bought through a third-party vendor. Osaki was unable to process the refund due to a seller portalerror. I had four or five extended chats with this vendor where they asked the same questions over and over and over again. they kept assuring me that it was being escalated and would be taken care of.
During that time, I was also emailing Jeff at Osaki and he was very helpful trying to do whatever he could.
He exhibited customer service that was extra mile through many emails
November 2024
The customer service is top-notch, Rachel, who was our sales girl was just as sweet and knowledgeable as could be and we met Mr. John Lee, he is so kind and can tell you anything you want to know about the massage chairs. They don’t try to rush you and let you just enjoy and try any chair you want! They have tons to choose from! We got an awesome prize with their black Friday sales. And it sounds like they really take care of their customers!
Teena definitely has my recommendation! She will do deep pressure or light touch as requested. She know which muscles to address and The hot stones are amazing. She is reliable and goes the extra mile!
I was returning a chair that I bought through a third-party vendor. Osaki was unable to process the refund due to a seller portalerror. I had four or five extended chats with this vendor where they asked the same questions over and over and over again. they kept assuring me that it was being escalated and would be taken care of.
During that time, I was also emailing Jeff at Osaki and he was very helpful trying to do whatever he could.
He exhibited customer service that was extra mile through many emails
The customer service is top-notch, Rachel, who was our sales girl was just as sweet and knowledgeable as could be and we met Mr. John Lee, he is so kind and can tell you anything you want to know about the massage chairs. They don’t try to rush you and let you just enjoy and try any chair you want! They have tons to choose from! We got an awesome prize with their black Friday sales. And it sounds like they really take care of their customers!