Forward Air Inc

Jan 2024

This place is a joke! They didn’t come pick up my package, and didn’t inform me that they weren’t coming. After several calls they told me to load it up and take it to the terminal. After arriving I can’t get anyone to answer the phone or the door. What a crock! If it wouldn’t cost me 10s of thousands of dollars to wait till Monday, I’d ship it with someone else.After an hour of calling and getting the run around, they tell me that I can’t drop it off at the terminal after 4:30pm. All this after I was told that they would be there until 10:30pm to drop it.

Sep 2023

OTR Drivers stay away, they give you a hard time at check in instructions unclear. When i asked to speak to her supervisor she said i am not calling the supervisor. Finally ended up speaking to the supervisor and finally got clear instructions. Still ended up waiting 6 hours to get loaded. STAY AWAY!!!

Sep 2022

If you ever try using Forward Air Inc. don't, TRASH company, they give zero ?s about their customers. Ordered an item on the 2nd, still haven't received it, it's been at their IAH terminal for 3 days. Decided to call them, they told me it'll delivered Wednesday of this week, (Note: it was $210 extra for shipping). Came and got it myself(note: it's one 150lb item) still gotta wait in line to get it loaded and there are 3 large semi trailers infornt of me......Garbage company, 0/10 would not recommend if you need your things in a rush!!!