I've been going to this Kroger for 20 years and I just can't believe the quality of it now. It is hardly ever clean, weekly pricing updates are wrong consistently and you don't know until you get to check out, the fresh seafood says it's open from 9-9 daily...it is typically 10:00-7:00. Anytime you ask for help, no one has an answer or responds with "this isn't my department". I choose Kroger over all stores but this location is going down.
October 2023
The only positive thing I have to say about this location is that it is close to home. However, Aldi is just as close and HEB is not much further. It's just easier than dealing with Shepherd/Durham.
August 2023
This is not the closest location near me, so it was my first visit for a pickup order. My experience with Kroger pickup has not always been favorable. However, I must say, Monique has changed my opinion. Good customer service is difficult to find these days, but she went above and beyond, which exceeded my expectations! She was kind, thoughtful with regards to substitutions and packing groceries. Thanks again Monique, they need more people like you!!
I've been going to this Kroger for 20 years and I just can't believe the quality of it now. It is hardly ever clean, weekly pricing updates are wrong consistently and you don't know until you get to check out, the fresh seafood says it's open from 9-9 daily...it is typically 10:00-7:00. Anytime you ask for help, no one has an answer or responds with "this isn't my department". I choose Kroger over all stores but this location is going down.
The only positive thing I have to say about this location is that it is close to home. However, Aldi is just as close and HEB is not much further. It's just easier than dealing with Shepherd/Durham.
This is not the closest location near me, so it was my first visit for a pickup order. My experience with Kroger pickup has not always been favorable. However, I must say, Monique has changed my opinion. Good customer service is difficult to find these days, but she went above and beyond, which exceeded my expectations! She was kind, thoughtful with regards to substitutions and packing groceries. Thanks again Monique, they need more people like you!!