About Massage Envy
Massage Envy offers massage, skincare, and total body stretch services designed to promote overall well-being. Customers have praised the skilled therapists, highlighting their professionalism and ability to provide effective relief from tension. The staff has been commended for their excellent customer service, including appointment reminders and a welcoming atmosphere. The cleanliness and ambiance of the facilities have also been noted as positive aspects. Recently, some customers have shared mixed experiences regarding appointment scheduling. One customer mentioned arriving for an appointment only to find their therapist had not arrived, which caused frustration. However, after discussing their concerns with the franchise owner, they noted improvements in service and the importance of good communication. On a positive note, many have recommended Ashley for her exceptional skills. One customer described her as understanding and attentive, providing suggestions for stretches that promote health. Another remarked on her ability to relieve pain and stiffness, calling her a magician. Overall, customers appreciate the commitment to improvement and the value of finding reliable staff at this location.
I normally don't like writing reviews, but figured I might as well get this documented for others to reference if they experience a similar situation. Wife and I had accounts with this Harker Height ME location pre-COVID and canceled around the height of the pandemic. Even though I had established the account in Harker Heights, I had recently retired from the military and was working in the DFW area and utilized the ME locations there. When my wife and I did use the HH ME location we had no issues. Fast forward 5-6 years later, we decide to re-establish our account with the HH ME location in November 2024. From then up until today, we've been paying and only my wife has...read full review
I’ve only been able to be seen a handful times but I love getting a massage by Ashley. She definitely understands my concerns and takes it into consideration how I am feeling . She even gives suggestions what can help me feel better and the type of stretches that would benefit me. She truly cares about her clients and have had the best experience with her . 10/10 I recommend seeing her .
Tabitha is amazing! Not only does she provide amazing facials but she’s also super knowledgeable on the products and is patient when explaining the best skin care routine for me. She has transformed my skin! Amazing customer service!