Sport Clips Haircuts of El Paso - The Fountains at Farah

Jan 2024

I went in early morning, and was greeted by a woman named Bernadette. I can’t pin point if she was not in the best of mood because it was early. Or her personality is very bland. There was no sense of positive customer service in her greeting as I walked in or even in her “thank you” at cash out. Other guests being attended by other female employees were friendly and respectful. I was in and out in less than ten minutes which was good I guess. But I definitely would want back my $24. Guess I will stick to going to the competitors. Better price and customer service.

Nov 2023

Several times I've arrived at this location at the recommended time and patiently waited only to have my wait time double as another client was taken in ahead of me. The utility of their waitlist is useless and inconsiderate of anyone with time constraints. I will say the hair cuts are decent the majority of the time and the service is good.

Oct 2023

I love this place but today was a bit saddened. I did an experiment today to see what would happen. I've been a loyal customer for years, I've let bad hair cuts and accidents go, I've tipped beyond generously even though I don't even like tipping because everybody was friendly. I go in and I let the stylist at the front know that all I had was a $20 bill and a $100 bill. There are two ways to handle a customer in this situation, either check the hundred and give change once authenticated or give a discount and accept the $20 bill as this is only $4 short of a normal hair cut. To be turned away like this is bad business, not like I was asking for a free haircut either....read full review